Our Uptempo Professional Services team plays a crucial role in ensuring successful customer implementations and maximizing platform value. We are looking for a Business Consultant to join our team and support our clients through expert configuration and consulting services.

Overview:
As our new Business Consultant, you will work closely with clients to understand their requirements, guide them through the implementation of our SaaS platform, and ensure successful adoption. You will leverage your consulting expertise to communicate with clarity, organize your work, and follow through on commitments. The biggest challenge in this role will be mastering our project methodology and applying it to configure our platform in a way that meets customer needs.

What you'll do:

• Engage with customers to gather requirements and provide expert guidance on platform configuration.
• Apply our project methodology to ensure a structured and efficient implementation process.
• Configure the Uptempo platform to align with customer objectives and marketing processes.
• Collaborate with internal teams, including Professional Services, Product, and Customer Success, to ensure seamless delivery.
• Provide clear communication and documentation to stakeholders throughout the implementation process.
• Manage multiple projects simultaneously, ensuring deadlines and customer expectations are met.
• Identify opportunities for process improvements and contribute to the evolution of best practices.

Skills and experience we're excited about:

• 2-3 years of experience as a Professional Services Consultant in a software company.
• Experience working in a Professional Services team as a Business Consultant or Configuration Consultant.
• Strong foundational consulting skills: clear communication, organization, and accountability in follow-through.
• Experience with SaaS software platforms; familiarity with marketing software is a plus but not required.
• Ability to understand and apply structured project methodologies to ensure customer success.
• Strong analytical and problem-solving skills with a focus on delivering high-quality solutions.
• Excellent interpersonal skills and the ability to work effectively with both clients and internal teams.

Some bonus qualifications:

• Prior experience in the marketing technology (MarTech) space.
• Familiarity with marketing resource management or related business processes.
• Experience working with enterprise-level customers.

What you can expect from our interview process:

• Introductory call with Talent Team (30 minutes)
• Meeting with Senior Manager of Business Consulting (45 minutes)
• Meeting with Peer Consultant (45 minutes)
• Meeting with Global VP of Professional Services (45 minutes)