At Uptempo, we are driven by our commitment to customer success. As a Technical Account Partner -- Customer Optimization, you will play a pivotal role in enhancing comprehension and driving system utilization among our Strategic Diamond Customers by understanding their unique use cases.

You will align closely with customer objectives to unlock new value propositions and foster the development of long-term Marketing Technology (Mar-tech) strategies, ensuring our customers achieve lasting, impactful success.

What you'll do:

• Partner with our Diamond Customer base to lead in Mar-Tech innovation and craft complex solutions.

• Strive to elevate customers to new levels of value and integration actively.

• Examine and document customer systems and architectures to find opportunities for optimization and growth.

• Develop a tailored vision and strategy to guide customers towards desired future states.

• Lead the coordination of comprehensive solutions; monitor and direct the execution of internal projects, support requests, and orders, ensuring progress and intervening in stalled or complex situations.

• Build trust and foster partnerships by deeply understanding customer needs and business objectives, then translating these into technical frameworks (providing assets and documentation for both internal and external stakeholders).

• Engage with internal experts to brainstorm and assess potential solutions or expansions, ensuring the right talent and possibilities are considered.

• Maintain an understanding of build and delivery processes to spot customer needs, timely involve Professional Services (PS), and formulate sellable plans.

• Conduct customer meetings focused on technical issues and enhancing system stability.

• Work closely with Diamond Customer Experience Managers (CEMs), ready to step in during escalations and leverage resources from all parts of the organization (such as support, product development, integration, IT, and consulting) to act as a connecting force and facilitator.

Skills & experience we're excited about: 

• You have achieved a post-secondary education and embody a high level of self-motivation and self-direction, with a strong capacity for organization and structured planning.

• You have extensive knowledge and experience in product, technology, system landscape, and integration, demonstrating deep expertise in these areas.

• You have a proven track record in technical solution finding and problem-solving, particularly in addressing ongoing defects.

• You are experienced in collaborating with technical executives at the executive level, showcasing strong interpersonal skills and the ability to engage effectively with senior management.

What you can expect from our interview process:

• Meeting with Talent Team (30 minutes)
• Meeting with 2 Customer Success Leaders (1 hour)
• Meeting with Team Peer (45 minutes)
• Meeting with SVP of Global Customer Success (45 minutes)